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  1. Edifier
  2. Orders, Shipping, Warranty and Returns

Orders, Shipping, Warranty and Returns

Frequently asked questions for Edifier Online Stores.

COVID-19 Updates

  • Important COVID-19 service information

Return Policy

  • EDIFIER Online Store Return Policy

Warranty Terms

  • Warranty Terms

FAQ

  • My speakers are no longer turning on/not playing any audio?
  • Connecting powered speakers that don’t have a Sub Out, to a powered subwoofer
  • Connecting a subwoofer with a pair of powered speakers that do not have a “Sub-Out”
  • Using our self-powered speakers with a power amplifier or receiver.
  • Speakers connected to TV using the optical cable, but am not getting any sound.
  • Speakers are connected using the USB Hi-Res input, but there is no sound from the computer
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